To avoid unnecessary deliveries, we would be pleased if you would call us or send us an e-mail if you have any questions about size, fit and individual requirements.

We will answer your questions quickly.

The right of revocation applies to customers as consumers in the sense of natural persons who conclude a legal transaction for purposes that cannot be predominantly attributed to their commercial or independent professional activity.

Cancellation policy, right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we must refund all payments that we have received from you, including the delivery costs, immediately and at the latest within fourteen days from the day on which we received the goods back.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

The revocation is to be sent to: contact@bymaqu.com

Sample withdrawal form

⁃ I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

⁃ Ordered on: Received on:

⁃ Name of the consumer(s):

⁃ Address of the consumer(s):

⁃ Date:

Unpaid or insufficiently stamped returns will not be accepted.

The buyer has to bear the costs for the return shipping costs himself.

You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.