To avoid unnecessary deliveries, we would appreciate if you could call or email us if you have any questions about size, fit and individual needs.

We will answer your questions quickly.

The right of withdrawal applies to customers as consumers in the sense of natural persons who conclude a legal transaction for purposes which cannot predominantly be attributed to their commercial or independent professional activity.

Cancellation policy, right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation

If you cancel this contract, we must return to you all payments that we have received from you, including the delivery costs, without delay and at the latest within fourteen days of the day on which we received the goods back.

For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

The revocation is to be sent to: contact@bymaqu.com

Sample cancellation form

⁃ I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

⁃ Ordered on: Received on:

⁃ Name of the consumer(s):

⁃ Address of the consumer(s):

⁃ Date:

Returns that are not prepaid or do not have sufficient postage will not be accepted.

The buyer has to bear the costs for the return shipping costs himself.

They must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.